Q: WHAT IS YOUR RETURN POLICY?
We’re so sorry if our pieces did not work out for you! We want you to love our products and to love yourself when you wear them. We are happy to offer returns on unworn and unwashed clothing within 14 days from the order delivery date. Please make sure to include the items with their original packaging, tags, and/or removable bra pads! We cannot accept returns/exchanges without these! You can start a return through our return portal here!
Q: DO YOU OFFER EXCHANGES?
At this time we only offer returns and do not offer exchanges.
Q: WHEN WILL I RECIEVE MY REFUND?
Godessafit does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center here.
Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.
Original shipping paid is non-refundable and ineligible for store credit. Return shipping fee is the responsibility of the customer. We do not provide return shipping labels at this time.
Q: HOW LONG UNTIL I GET MY ORDER?
We work to process orders quickly so you can start your snatched journey in style! Our processing time is 6 business days from the day you purchased. Additional processing time is required during peak seasons and launch periods.
Please note that the processing time does not include the shipping timeframe, and shipping can take up to an additional 7-10 business days depending on the method. Business days do not include weekends or holidays. You will receive a confirmation email when your order is shipped. If your tracking label has been created but your order hasn't shipped out past six business days, please email us.
***Please allow 15-18 Business Days for processing and shipping on orders placed during Black Friday weekend.
Q: WHAT IS ROUTE PACKAGING PROTECTION?
Route is premium package protection for your Godessafit order. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is damaged upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are so excited to be able to offer this service to you and we highly recommend you select Route package protection at checkout.
Purchased Route Protect and need to file a shipping issue? File here
Please keep in mind, if your order does not have Route, Godessafit is not liable for any unfortunate events such as misplaced or lost or stolen packages during transit.
Q: DO I HAVE TO GET ROUTE PACKAGING PROTECTION?
Route is a completely optional addition to your order! You do not have to purchase Route Package Protection with any order placed on our website. Please keep in mind, if you opt out of this insurance, Godessafit is not liable for any unfortunate events such as misplaced or lost or stolen packages during transit.
Q: I ENTERED THE WRONG ADDRESS. CAN I CHANGE IT?
Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change incorrect addresses. If you need to make any address changes, please inform us as soon as possible. Godessafit cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.
Q: MY DISCOUNT CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: I FORGOT TO USE MY DISCOUNT. CAN YOU ADJUST MY ORDER?
Unfortunately, once an order is placed, our system does not allow for us to add a discount code and adjust the pricing. If your order has not shipped, please email us, and we would be happy to cancel the order so you can reorder and use your discount code.
Q: I ORDERED THE WRONG ITEM. CAN I CHANGE IT?
Unfortunately, once an order has been placed it cannot be modified. If your order has not be shipped, please email us at email@example.com and we would be happy to cancel your order so you can order the correct items. If we are unable to cancel the order before shipment, the customer will be responsible for return shipping of the items. Please note that we can not combine orders and refund shipping costs.
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE US?
A: (Domestic orders only): Shipping is free on orders over $125. We use both USPS and UPS for shipping our orders. Small order shipping (less than 1 pound) is $10. Large order shipping (more than 1 pound) is $15. All domestic orders over $125 are eligible for free shipping.
Q: HOW DO I TRACK MY ORDER?
A: Once your ordered is processed you will receive your tracking number via email or text depending on the contact method that was entered at checkout.
Q: I WANT TO CANCEL MY ORDER
A: We're sorry you want to cancel your order but we can help! As long as your shipment has not been processed, simply email us at firstname.lastname@example.org for order cancellations. Unfortunately, if your order has been processed, it is ineligible for a cancellation and refund.
Q: I HAVEN'T RECIEVED/MY PACKAGE WAS LOST.
We are so sorry to hear you have not received your package! If you insured your order with Route Package Protection at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. Please keep in mind, if your order does not include Route Package Protection, Godessafit is not liable for any unfortunate events such as misplaced or lost or stolen packages during transit and we recommend contacting your local post office.
Q: MY ORDER WAS RETURNED TO SENDER. WHAT DO I DO?
Orders that are shipped back to us after failed delivery attempts are “Returned to Sender.” Return to Sender can happen for a variety of reasons. However, the mail delivery service is the one who classifies what they deem as undeliverable.
As courtesy, we do ask for any orders placed to ensure all information is accurate before checking out. In cases such as this, orders that are "Returned to Sender" are then issued a refund (minus shipping costs) for the items purchased. We do ask that you allow for ten business days for us to process any RTS packages. Godessafit cannot be held liable for orders that have incomplete, missing or incorrect addresses.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
No one likes to open a package to find a damaged product. If you received product(s) you think are damaged, please email as soon as possible. Please provide multiple photos of the damage and your order number. We will guide you through the process of correcting this issue without any extra charges. Damaged items must be reported to us within 14 days from the date of delivery. Any claims beyond the 14 days will be considered wear and tear, and cannot be replaced. Please note, we are not responsible for damages that occur after wearing or washing the item and items with signs of wear and tear are not eligible for a refund.
Q: I RECEIVED AN INCORRECT/MISSING ITEM. WHAT DO I DO?
Of course - our bad! If you received the wrong product(s)/missing products, please email us as soon as possible. Please include your order number along with images of the packing slip, incorrect item and the barcode of the bag the wrong item came in. We will guide you through the process of correcting this issue without any extra charges.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
A: We process returns and exchanges as we receive them. Please make sure to return the item with its original packaging, tags, and removable bra pads. Any of our pieces being returned or exchanged cannot be accepted without these! Please keep in mind that returns and exchanges may take up to 10 business days to be processed before you receive your store credit if you are eligible.
Q: WHY WAS MY RETURN DENIED?
• Signs of washing or excessive wrinkling
• Item(s) smelling of smoke, perfume, deodorant, etc
• Excessive animal/human hair, fuzz, lint, etc
• Signs of wear (makeup, stains, smell, etc.)
• Returned without original packaging, tags or removable bra pads
• Swimwear was returned without the hygienic liner
• We do not allow returns for socks or glute bands due to hygienic reasons
Q: WHY DIDN'T I RECIEVE STORE CREDIT FOR SHIPPING?
Shipping fees are nonrefundable.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All swimwear, bodysuits and clearance/sale items are final sale. Refunds and exchanges are not permitted.
Q: WHAT CAN BE DONE ABOUT CUSTOMS/DUTIES FEES?
Godessafit does not impose customs and duty fees. Your country of residence imposes these fees for ordering items outside of your country. Unfortunately, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs are before making a purchase. Godessafit is not responsible for any additional fees or custom fees your country imposes on retrieving your package.